Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
About the Role:
An exciting opportunity exists for an enthusiastic and experienced IT Admin and Support Officer to join the IT Services team. The position proactively provides technical IT support service to stakeholders, the Institute and the IT Infrastructure Support team.
Commencing Salary: $39,176.40 per annum 10% super annual leave loading (Full Time Equivalent Salary is $65,294 per annum)
Time Fraction: 0.6 (22.8 hours per week)
Position Status: Ongoing
Key Responsibilities include but not limited to:
Providing administrative functions to the IT department including collecting parcels and mail for IT and organise postage for letters and parcels, collating invoices for approval, keeping the IT contracts register up to date and to create folders for Capex projects and purchase orders.
Be a central point of contact for issues if no IT team members are immediately available.
Proactively monitor, track and report on service calls.
Providing technical IT support service to stakeholders to ensure reliable, efficient and excellent customer service.
Key Selection Criteria:
Note: Only applicants that address the key selection criteria will be considered for this role:
A Relevant Degree with relevant work experience (ideally in Information Technology); or a suitable combination of lesser qualifications and significant relevant experience.
Substantial experience in a similar environment with an emphasis on provision of IT Services Support and help desk services.
Demonstrated knowledge of the Microsoft Windows and Office suites and other productivity software along with a working knowledge of PC hardware including peripheral devices (e.g. printers, mobile devices, notebooks, phones).
Well-developed organisational skills and the ability to initiate and coordinate various administrative processes with the ability to demonstrate excellent attention to detail.
Demonstrated interpersonal and customer service skills, including excellent phone manner.
Able to work effectively and cooperatively within a team environment.
Ability to remain calm, prioritise request and solve enquiries in a quick and efficient manner.
Demonstrated behaviours that align with the William Angliss Institute Values.
