Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
Join one of Victoria's leading not for profits
Permanent Full Time Position
Salary Packaging flexible working arrangements
This is a unique opportunity for a passionate and highly motivated ICT Support Officer to contribute and be a part of our incredible journey. Reporting to the ICT Manager, you will provide timely and friendly customer support to assist the ICT department in providing ICT services throughout Victoria. You are a vibrant and customer orientated ICT Support person who is looking to join a highly skilled team that is focused on delivering customer outcomes.
Well regarded for your customer service approach and your ability to engage with your customers you easily work with all skillsets to support and resolve issues. You are a proactive team member who thrives on contributing to a positive team culture to deliver outstanding work.
You will bring a "hands on" proactive approach and thrive on delivering outstanding results.
More specifically you will have:
Experience in providing professional, customer focused ICT support to technical and non-technical personnel
Experience with IT systems and application implementations that support key business requirements;
Excellent communication skills (both written and verbal) with the ability to engage a range of users and help them embrace technology
Ability to work constructively and productively in a small team environment supported by vendors in an outsourced environment
Demonstrated initiative and keen interest in staying up to date with technology
Key accountabilities include:
Support the ICT Manager in the delivery of ICT Services
Provide procurement services ensuring timely delivery and accurate accounting of all Society ICT-related assets and services;
Assist in the development, delivery, implementation and monitoring of assigned IT assets
Liaise with the Society and external vendors regarding the facilitation, support and use of telecommunications landline and mobile services
Document and improve procedures, being proactive in the design and implementation of efficient systems
Why work for us? We offer:
Flexible working hours. Work life balance is so important to us
Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
We are committed to professional development to make sure that your career keeps growing while you’re working with us.
We like to have a laugh and you will always find some sort of chocolate or cake in our work area… be prepared!
We make an incredible difference in the lives of over 300,000 people every year.
We believe in families, so we like to provide a family-friendly environment in which to work.
We offer a place where you know you are contributing to an organisation committed to helping others. We are passionate about #Social Justice.
We have some great talent who are happy to share their experience and skills to help you on your way.
We are complex in our design which always makes work interesting.
