Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
Skills and attributes
Desired
A love of (and ability to) Solve Problems & Challenges
Great English Communications skills, founded in being a good listener
A good understanding of support tools, techniques and how technology is used to provide services
A good understanding of operating systems, business applications, printing systems, voip phones and network systems
A good experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an Amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
The ability to speak both Geek and Human
The ability to keep up with & adapt to the fast-paced IT world
Nice to have
Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Requirements
Drivers license and a reliable car
Current National Police Check
Current Working With Children Check
Provide COVID Vaccination Certification
Some flexibility will be required to fulfill the duties of the position including reasonable out of hours or weekend work. Any substantial work required on a weekend will be reimbursed by way of Time in Lieu.
Perks
Get your birthday off
A suitable laptop (in addition to your office desktop PC)
Supplied Mobile phone
An easy-going environment and culture (we all enjoy what we do)
A Proactive Approach to Ongoing Training to help you develop your life-long skills.
