Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
SERVICE CALL CO-ORDINATOR - IT CUSTOMER CALLS
ON-GOING PART-TIME CASUAL
Leading IT project environment with big-name commercial and government clients
Team of two, providing end-to-end co-ordination
Friendly working environment based Head Office
4-5 hours/day Mon to Fri (flexible re mornings or afternoons)
$33.85/HR SUPER
Do you work best in a small team with a VARIETY of tasks?
Do you derive satisfaction by building RELATIONSHIPS with clients and technicians alike?
Prefer handling and monitoring the WHOLE PROJECT not just a part of it?
Look no further. This is a great opportunity to apply your skills where rewards and job satisfaction await. Full induction training provided so you feel comfortable with their in-house proprietary call-logging system, and full support provided whilst you settle in to the position.
Your main role is call handling from Victoria, Tassie, SA and NT in a timely and friendly manner. You need to establish the level of urgency, based on the customer's SLA (Service Level Agreement) and asking the right questions; order an appropriate part to fix the job, and allocate a technician to the call, following up to ensure you have a happy customer!
You will work closely with your own techs as well as a team of outsourced service partners (country areas). There are REAL business relationships to be had here, not just one-off phone interactions, as in a huge call centre. MUCH more personal, PEOPLE interaction, hopefully the thing you are best at.
We don't need you to be a technician yourself, but being “IT savvy” is an advantage.
The main criteria we are ideally looking for is:
Background in phone-based customer service & friendly manner
Familiarity with using call-logging systems (IDEALLY)
“Can Do” attitude, empathy with customers, looking for a challenge
Ability to be FLEXIBLE about 20-25 hours per week, as demanded by the call volumes, which peak at 8.30 am and also at 3pm, so some days will be ‘earlies’ and some days ‘lates’ (Mon to Fri only).
