Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
Your role
In this role, you will provide first line advice to Branch Network and customers by processing complex transactions and handling queries across all areas of Operations, Processing & Servicing. You will act as the specialist to support team members in resolving complex queries. You will consider themes from queries, making recommended changes to policy, process and procedure to ensuring ongoing continuous improvement - Offering assistance and coaching to other members of the team. You will also support other parts of the Operations, Processing & Servicing structure, such as Admin Teller, Agencies, International Payments and Network Support
Key functions of the role include providing back-office assistance to our Branch network and Stakeholders by processing international transactions and handling queries.
Your knowledge & experience
Ability to understand financial products, transactions and mathematical skills.
Good communication skills and ability to liaise with customers, internal and external departments.
Excellent time management skills with the ability to prioritise.
High level of accuracy and attention to detail.
Able to work effectively in a team environment or autonomously.
Able to take initiative and apply good judgement.
Sound analytical skills.
Ability to take responsibility and follow through on tasks that may need resolution over an extended period of time.
Demonstrated ability to work within tight timeframes.
High level of literacy skills.
Ability to communicate in a positive and professional manner
Ability to prioritise, monitor and organise workflows
Previous Branch experience and a sound understanding of Branch Operations is preferable.
Financial transaction experience preferred or experience with a similar loan system
