Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: unacceptable
The role
Reporting to the Information Systems Manager, the experienced and skilled IT Support and Implementation Officer will coordinate the provision of Information Technology (IT) support and services to maintain and develop IT systems and networks within NQPHN.
You will perform both technical and administrative tasks, and be the primary liaison point between NQPHN and contracted IT service providers in order to ensure reliable, secure, and efficient functioning of computers, network, software, cloud services, and telecom systems.
You will assist the Information Systems Manager in informing and advising management and the wider organisation regarding IT related issues, and assist in the development of procedures, standards, and solutions to business needs.
The successful candidate will be able to:
provide level 1 and level 2 help desk technical support to NQPHN staff
configure and structure internal facing information services including intranet and file systems
provide advice and training for staff and managers regarding the use of technology and the application of IT standards
support and assist in configuration and development of simple instructions regarding email, device management, tele and video conferencing
liaise and coordinate with IT service providers responsible for delivery of level 3 help desk, support, and IT projects to provide timely and effective resolution of issues and completion of goals
support the implementation and application of IT policies and standards
maintain IT asset and license register
monitor and ensure reliable operations of backups, security scans etc.
maintain up to date current state documentation of IT systems
apply sound change management practices to all updates and system enhancements
contribute to the development of policy, standards, procedure, and plans for NQPHN IT systems and their use
provide advice, recommendations, and assistance to management and the wider organisation in finding technology solutions for business needs.
If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.
