Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Let’s talk about the role and responsibilities:
As an Application Support Consultant within our CIS & Modern Work team, you’ll take ownership of the Microsoft 365 user account management to our clients. You’ll gain a deep understanding of our client’s organisation to ensure successful delivery and have opportunities to suggest ways to enhance their business by improving their existing solutions.
Utilise Microsoft Exchange, Skype for Business and Azure AD best practices across cloud on-premises implementations Extend identity and threat protection with integrated and automated security to help stop damaging attacks Bring together identity protection and advanced compliance capabilities to protect and govern users while reducing risk Drive continuous improvement and reduction in manual effort by automating account provisioning, auditing and reporting Root cause analysis and service improvement solutions Liaise with appropriate teams for development of corrective actions or viable workarounds to resolve major incidents Adhere to ITIL guidelines for Incident, Problem, and Change Management Ensure all work is carried out and documented in accordance with required standards, methods and procedures Conduct knowledge transfer sessions with the Service Desk and Desktop teams eDiscovery under Court Orders and FOI Have a National Police Check and Working with Children Check (Victoria) Have existing Microsoft and Splunk fundamentals certifications
Let’s talk about your capability and experience:
Previous experience in working for an MSP and a large government organisation In-depth expertise for managing Office 365 utilising PowerShell, Microsoft Graph, MFCMAPI and Python In-depth understanding in Azure Active Directory (Azure AD Connect Health, Identity Protection, Azure AD MFA), Email security (Advanced eDiscovery, Defender for Office 365, DKIM, DMARC and SPF), Microsoft Identity Manager (MIM), Sailpoint IIQ and Citrix Sharefile Strong experience in retrieving data from complex SQL queries in scripts Develop automated process for the management of Office 365 and Skype for Business Proven record in the continuous enhancement of automate processes in identification and remediation of potential compromised accounts Experience with Splunk Search Processing Language to identify potential hackers Experience in Azure Automation, Kusto (KQL) is highly desirable
