Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Main Responsibilities:
Participating in client workshops, requirement gathering and providing solutions. Preparing and assisting with functional and technical design workshops including the design specifications based on out-of-the-box functionality / customer requirements Implementation and delivery of client solutions, while adhering to ServiceNow technical best practice and standards. Performing as an individual contributor on client engagements or as part of the team while supporting Implementation and taking ownership of tasks and/or project workstreams and guiding junior professionals Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, xml, javascript/AJAX, Integrations (web services, SOAP, email, MID, etc) Assisting in the uplift of consultant capability through mentoring, feedback and support of other Enablers in new activities and product understanding · Achieving additional Certified Implementation Specialist (CIS) certifications within the various product lines
Skills Matrix:
Minimum of 3 years’ experience across ServiceNow Design and Development within a client facing role environment Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management ServiceNow Mastery and Client Engagement Solid experience across - requirements gathering, process documentation, solution designs and detailed requirements Experience across multiple ServiceNow releases ideally from Kingston to most recent version, ability to clearly articulate release updates and impacts to customers Understanding of, and ability to adapt to, both waterfall and Agile project methodologies · Proficiency in scripting including javascript, CSS, HTML, Angular and REST API integration experience.
Qualifications & Certifications:
IT Degree or relevant tertiary education in Computer Science ServiceNow CSA CIS ITSM ITIL Foundation Certified
