Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Main Responsibilities:
Leveraging Business Consulting Practice methodologies and consulting intellectual property to achieve business objectives. Drive high-level specific process definition, re-engineering, improvement and gap analysis of current/to-be processes. Preparing and running functional and technical design workshops Ensuring process-related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes. Ownership for completing, developing, and improving required documentation such as process flow diagrams, solutions designs, as-built documentation, roles/responsibilities, workshop agendas, presentations, and gap analysis reports. Documenting user stories with acute attention to detail, reviewing with stakeholders, gaining acceptance criteria and managing stories throughout the development lifecycle with local and remote teams.
Skills Matrix:
2 years of demonstrated experience across process consulting, definition and deployment of process improvement and systems analysis on ServiceNow platform. Requirements gathering, including experience in creating process documentation, solution designs and detailed requirements. Experience designing process flows for ServiceNow applications Domain expertise in IT Service Management. Experience using ServiceNow Agile Development and managing SCRUM calls and Agile processes.
Qualifications & Certifications:
· IT Degree or relevant tertiary education in Computer Science
· ServiceNow CSA CIS ITSM
· ITIL Foundation Certified
· PMP and/or Agile Scrum certificates
