Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
Job Summary:
The company is responsible for assisting the Geotab Sales team in pre-sales opportunities, running product pilots, and managing special strategic projects as required.
This role will also support requests for both software and hardware product integrations.
Duties and Responsibilities:
Analyze vehicle engine data support from myGeotab, devices logs and Big Query.
Support the expansion of local vehicle support for the Geotab products.
Investigate vehicle diagnostic ports and compatible harnesses.
Update vehicle support registers.
Support the effort on VIN decoding.
Engine data reverse engineering and signal verification testing.
Support efforts towards 3rd party sensor integration and testing.
Own and manage IOX integration testing and documentation.
Vehicle support analysis for POC's and large Fleets.
GO device 'tuning' master switch and custom parameter settings for optimal performance.
Answering vehicle support enquiries from Geotab sales and support staff, plus resellers referred questions.
Strategize with sales teams to create unique business solutions.
Support sales teams with escalated technical related queries.
Draft and deliver presentations on targeted products.
Learn and maintain technical knowledge of the Geotab ecosystem.
Provide demonstrations of Geotab's capabilities and products.
Act as the main technical point of contact for strategic key accounts.
Provide technical project management assistance to key Customers and Resellers.
Provide Customer support by advocating and steering assistance though internal channels.
Qualifications and Skills:
3-5 years in a technical sales or account management position.
Post-Secondary Diploma/Degree specialization in Engineering, Computer Science or a
related field.
Strong aptitude for understanding technical and business requirements.
Excellent verbal and written communication skills, including comfort with delivering presentations and training with the ability to document technology solutions in precise detail.
A strong understanding of the regulations in place for transportation services (e.g. OBD, SAE vehicle standards).
Knowledge of vehicle circuitry and CAN communication.
Understanding of serial data interfaces and communication.
Technical experience using SQL, C#, javascript or Google BigQuery.
Knowledge of programming logic and understanding is highly valued.
Hands-on experience with customer engagements.
Highly organized and able to manage multiple tasks and projects simultaneously.
Strong analytical skills with the ability to problem solve well-judged decisions.
Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
