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Customer Service Manager $60,000.00 - $80,000.00 Collect Apply
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Customer Service Manager

Annual Salary $60,000.00 - $80,000.00

Managers - Miscellaneous Hospitality, Retail and Service Managers

NSW - Sydney (Post code: )

Recruiting numbers: 1

Expiration date: 06-Jan-2026

09-Dec-2025 update visited:
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Job requirements

Educational requirements: Bachelor

English requirements: Proficient English

Requirements for skilled employment experience for years: 3-5 years

Accept remote work: unacceptable

Responsibilities: • Provide on-site (at customer’s home) assessment of area for potential furniture order • Analyse logistics including access, lift size (if relevant), stairs etc. and report back to management with a clear strategy for delivering and positioning furniture order • Recommend to customer additional or alternative furniture pieces if possible • Evaluates sales (pre and post sale procedures) and recommends improvements as required • Up-sell accessories and post-sale services such as timber protection and furniture cleaning services provided by Osier Belle • Maintains up to date customer data base to ensure high retention rate • Liaise with other staff members in relation to sales and promotions • Provide full report to sales team, noting all essential details in our Comms System • Ensuring smooth and continued communication with customer and sales team post visit, pre delivery and post delivery • Providing weekly feedback to sales team on opportunities and potential issues (and how they can be resolved) • Visiting customers post delivery to ensure they are happy and resolving any problems that may have arisen personally or reporting back to sales team and/or Supply & Distribution Manager • Distribution of marketing material in location to promote Osier Belle • Co-managing Margie Randell (seamstress and tailor) with customer orders and ensuing collation is complete prior to delivery • Conduct training and coaching sessions as required • Fulfilling on-going services Osier Belle offers to customers (such as timber protection, teak restoration, furniture cleaning) throughout the year • Logging and reporting all services (in detail) mentioned above in Osier Belle’s Comms system Skills Required: • Microsoft Office skills (Word, Excel, PowerPoint, and Outlook) • Excellent verbal and written communication • Organised and able to meet deadlines • Customer service skills • Decision making skills • Problem handling skills Education and Previous Experience Required • At least 3 years of previous experience in a Customer Service role required
Contact information
Last online time: 19-Jan-2024 11:28
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Dimond Pony Trading Pty Ltd
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  • VIC
  • 6-10
  • 0-1 Million
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Address: Suite 5, 1/73 Malop Street,Geelong,VIC 3220
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