Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
We currently have an opportunity for a Broker Support Officer to join our high performing Broker Partnership team. Find your home by helping our customer find theirs. Being a great banker is one thing. Being committed to great customer experiences – and outcomes – is something else entirely. It’s the latter that makes our Branch and Home Lending teams such an essential part of the Suncorp experience. We’re passionate about the role that our bank and our bankers can have in some of life’s most memorable moments. It’s why we’re constantly evolving the ways we bank too – making it the perfect time to start making a genuine difference. So if you’ve got plenty of optimism, great communication skills and a drive to do good work, we’ve got the flexibility, opportunity and culture to help you turn it into a bright next chapter.
What you’ll do
Service the Bank’s Mortgage Broker network by fielding incoming calls relating to home lending applications post lodgement right through to post settlement support
Support the Bank’s wider Broker Partnership team including, but not limited to, Business Development Consultants (BDC’s), Business Development Managers (BDM’s) and State Leaders
The role is to provide exceptional support via inbound call queries regarding application status updates, general application queries, settlement and post settlement support.
General email/inbox support also required where needed.
Advanced customer service skills, ensuring first call resolution is of priority
Advanced communication skills (both verbal and written) for when communicating with Brokers via phone and email replies
Timely actioning and completion of tasks to meet advertised service level agreements
Completion of regulatory and company compliance through computer-based training courses being completed on time
Embrace Suncorp Compass and Culture and demonstrate these behaviours consistently
Embrace team culture and contribute to positive engagement
Drive a positive risk and governance culture
Proactively identify and manage risk as a first line defence of the bank
Support Banking & Wealth in projects and deliverables
What you’ll bring
Have demonstrated experience in Banking and/or Home Lending (desired)Understanding of the Australian Financial Industry (desired)
Experience in Contact Centre or Retail (customer facing) highly desirable
Exceptional communications skills with the ability to work within a high performing team environment
Knowledge of banking systems, products, policy & procedures.
Ability to work under pressure and within tight timelines
Strong interpersonal skills with the ability to build and maintain strategic working relationships – specifically in dealing with Brokers over the phone and via email
The ability to be agile and flexible when required to take on additional tasks
Hours of work
The successful candidate will be required to work on a rotational Monday to Friday roster across the following hours:
Daylight savings
8am to 4pm
8.30am to 4.30pm
Non-Daylight Savings
8.30am to 4.30pm
9.00am to 5.00pm
What we can offer you
Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
Invest in your brighter future with ongoing study support and career development programs.
Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
