Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 0-1 year
Required residence status: None
Accept remote work: Accept during COVID-19 restrictions only
Job description
To ensure the smooth running of the 29 room motel; responsible in achieving efficient and effective motel operations and delivery of superior customer service and quality outcomes; maximizing profitability and enhancing the guest experience through effective management strategies and initiatives. To ensure the smooth running of the motel; responsible in achieving efficient and effective motel operations and delivery of superior customer service and quality outcomes; maximizing profitability and enhancing the guest experience through effective management strategies and initiatives.
Tasks & responsibilities
Be able to work hospitality hours including weekends & Public Holidays
Be Hands-on
Manage daily operations of all areas such as the Front Desk, Site Maintenance
Proactively seek sales and marketing opportunities, ensuring a focus on continuous business development, maximizing room yield & increase motel revenue through strategic sale practices and yield management.
Manage and resolve guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction.
Regularly monitor and report upon the motel’s financial performance against the operational budget to achieve annual set targets.
Ensure property is compliant with all company guidelines, as well as federal, state and local laws including Work Health & Safety Regulations, licensing, fire regulations and essential services.
May provide guests with local tourism information, and arrange tours and transportation
Qualifications & Requirements
Experience in Managerial position in a similar role over 3 years
Computer Knowledge e.g Microsoft Word, Excel and Guestpoint software
Social Media Marketing Experience would be preferred
Ability to manage conflict, remain calm under pressure and work unsupervised
Supervise staff and manage staff
Great with people and ability to build rapport easily
Passionate and motivated to succeed
Must be willing to relocate and live on remote NSW site
.Benefits
Competitive package with annual remuneration
On-site accommodation provided
Opportunities to advance within a growing company
