Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Permanent resident, Citizen
Accept remote work: Accept during COVID-19 restrictions only
Permanent opportunity
Fantastic inclusive culture focused on career progression and development
Australian citizenship essential
About the role:
Are you an ICT professional, motivated & passionate individual wanting to progress your career and work in an encouraging and supportive environment?
We have an exciting opportunity available for an experienced, helpful and technical IT Support Officer to monitor, maintain and provide technical support and assistance across our business. Reporting to the Chief Operating Officer and liaising with the Systems Administrator, you would be joining a high performing operations team and also working with System Engineers, Technical Officers and Software Developers who love what they do, work closely together and are passionate about using the latest technologies.
The work is varied where each day is different, and the role will be responsible for (but not limited to):
Providing technical support across the company (this may be in person or over the phone).
Performing and planning installation and configuration of internal computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Ensure BCP (Business Continuity Plan) is current and achievable. This includes ensuring backups are occurring and up to date.
Ensuring ongoing adherence to and compliance with ISO 27001 certification standards.
Contribute to cross-functional teams and supply IT expertise to customer projects.
We are looking for someone who will proactively identify areas for improvement, define solutions and achieve endorsement to implement them. You will also be interested in and keep across the latest trends and technologies and strive to bring the best offerings into the business. We’d expect you to be security conscious and consider information security as an aspect of all IT activities.
This role will require limited travel between our two main offices in Sydney and Canberra as well as occasional work outside of normal business hours.
This is your chance to make your own mark and develop your career in a successful and exciting technology company!
Skills and experience:
Essential
This role requires an Australian Citizenship as you will be sponsored for a Negative Vetting 1 Australian Government Security Clearance.
Technical Qualifications (e.g. Engineering, ICT Certifications)
Proficiency in Active Directory and Group policy, Windows Desktop and Server Operating Systems including Windows 7, 19, Windows Server 2012, 2016 and 2019
Proficiency in Cisco Networking Products
Proficiency in VMWare Products
Desirable
Existing Security Clearance highly regarded but not mandatory.
Experience working within an ISO27001 Information Security Management System (ISMS).
Experience with the Australian Government Information Security Manual (ISM)
Experience with the ASD Essential 8
To be considered for the role, you must be an Australian citizen, and be eligible to hold a Defence security clearance to NV1 level.
What We Offer
A growing business with opportunities to apply your skills throughout different projects.
A great team where you are empowered to lead.
A diverse and challenging work environment delivering meaningful capability to customers.
Fantastic inclusive culture focused on career progression and development
Flexible work arrangements
Attractive employment package.
Free Parking
The work is meaningful, the culture is relaxed and inclusive, and we are keen to help you reach your career goals through mentoring, training, and development. Clearbox Systems embraces diversity and equal opportunity and we are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
