Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
About the opportunity
The IT System Administrator position reports to the IT Service Delivery manager and is part of the wider IT team. More specifically you will be:
Triaging and managing the resolution of both Level 1 and 2 incidents and service requests by providing excellent technical assistance and customer service to all staff
Aiding in the installation and troubleshooting of incidents lodged at the Service Desk relating to hardware, software and related infrastructure
Escalation of issues to Level 3 technical staff or external technology partners as required, whilst maintaining ownership of assigned incidents and service requests
About you
You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:
Strong customer service ethic
Good problem-solving techniques
Attention to detail
Ability to clearly communicate technical instructions, remotely
A minimum 3-4 years’ experience in a similar role within a Service Desk environment
A solid understanding of MS Office Suites and Applications (O365 preferred), and Citrix
Windows Domain and Active directory experience
Our commitment
Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.
