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IT Support Officer $65,000.00 - $70,000.00 Collect Apply
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IT Support Officer

Annual Salary $65,000.00 - $70,000.00

Professionals - Database and Systems Administrators, and ICT Security Specialists

ACT - Canberra (Post code: 2601)

Recruiting numbers: 1

Expiration date: 06-Jan-2026

Full Time
09-Dec-2025 update visited:
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Job requirements

Educational requirements: Bachelor

English requirements: Competent English

Requirements for skilled employment experience for years: 1-3 years

Required residence status: Permanent resident, Citizen

Accept remote work: Accept during COVID-19 restrictions only

ABOUT THE ROLE Great opportunity for IT Graduates Long term contract to March 2023 extensions Central Canberra location free parking! Ability to obtain baseline Clearance (Australian Citizenship Required) On the job training provided Our client is seeking a Learning Technologies Service Desk Officer to support the delivery of education and training to upskill members of the Department to perform highly specialised roles. You will play a key role in responding to incidents and service requests in an effective, efficient and timely manner. This role is crucial to ensuring staff requirements are met in terms of communication, prioritising, escalating and resolving requests. RESPONSIBILITIES Provide advice to resolve simple technical and non-technical issues. Provide administrative support as required. Development of materials for support knowledge transfer under guidance. Monitoring group support email, and triage requests. Provide user liaison for enquiries. Communicate to a variety of stakeholders across the Department. Effectively prioritise work to ensure high levels of service and support are provided. Have the ability to respond to urgent requests in a calm and efficient manner while also maintaining high work standards. Work as part of a team to deliver consistent customer service excellence. DESIRED SKILLS Experience in a customer service role Strong communications skills and service delivery focus Technical documentation and administration skills
Contact information
Last online time: 19-Jan-2024 11:28
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  • 0-1 Million
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