Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 0-1 year
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
About the Opportunity
The IT Desktop Support Officer will be responsible for assisting with Flourish Australia's IT Helpdesk, providing efficient 1st Level Helpdesk support and assistance to end users in relation to computer hardware, software, telecommunications and peripheral products, ensuring compliance with Flourish Australia's policies.
Main responsibilities include:
Providing 1st Level Helpdesk services through the IT Helpdesk, providing phone and remote support, ensuring users receive a high standard of service, including evaluating and resolving routine user problems through hardware, software or system maintenance; and liaising with external support contractors, as appropriate, for additional assistance.
Supporting and instructing users in the use of computer equipment and software applications; answering questions and assisting in resolving problems regarding the methods and procedures for use of applications.
Performing the installation of new hardware/software; installing, testing and monitoring the operation of computer hardware and software; configuring hardware, software; and undertaking updates as required.
Our positions are open to all suitably qualified applicants. We value lived experience and more than 50% of the people we employ have had a lived experience of a mental health issue.
Selection Criteria
Essential:
Qualification in a computing discipline and/or equivalent relevant experience (view position description for more information)
Technical knowledge and/or experience supporting Apple Mac and PC hardware, software and network configurations.
Working knowledge of communication protocols e.g. DHCP, TCP/IP and networking
High level competency in all Microsoft Office applications (preferably within an OSX environment).
Maintain a current Australian Driver’s Licence.
