Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: None
Accept remote work: unacceptable
Recruitment at a Melbourne-based hotpot chain | Store Management Role
Job Responsibilities:
- Responsible for the day-to-day operational management of the front-of-house, ensuring smooth and efficient service processes;
- Coordinate front-of-house staff rota planning, training, work assignments and on-site management;
- Supervise and improve staff service quality, maintaining the brand image and the store’s service standards;
- Assist the Store Manager in achieving the store’s revenue targets, operational metrics and day-to-day management tasks;
- Focus on the customer dining experience and promptly address customer feedback and complaints;
- Handle unexpected situations in the outlet, coordinate the work of all front-of-house roles, and ensure order is maintained on the floor;
- Collaborate with the kitchen and other departments to improve overall operational efficiency;
- Assist in the implementation of the outlet’s policies, hygiene and safety management requirements.
Job Requirements:
- Prior management experience in the catering industry, hotpot restaurants, chain restaurants or related sectors is preferred;
- Possess strong team management, communication, coordination and on-site problem-solving skills;
- Experience in shift planning, staff training and front-of-house management;
- Strong service orientation, with the ability to handle customer complaints and unexpected situations appropriately;
