Educational requirements: High school
English requirements: Limited
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: Accept during COVID-19 restrictions only
Developers can build any type of business on AWS Platform and scale their application with growing business needs. Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We begin every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun. Key job responsibilities Why Premium Support: · As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications A day in the life On a typical day, a Cloud Support Associate will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. You may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call) as we operate on a follow-the-sun model. Our Support sites are global, there is no after hours/on-call or mandated overtime in this role. About the team Apart from working on a broad spectrum of technical issues, an AWS Cloud Associate may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. The salary expectation for this role will be from $78K - $100K plus superannuation. BASIC QUALIFICATIONS • 0-2 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. • Bachelor’s Degree in Engineering or related discipline • Troubleshooting / Support experience • Experience or coursework in networking protocols such as HTTP, DNS and TCP/IP • Experience or coursework in operating systems such as Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.) • Strong analytical and troubleshooting mindset Expertise in ONE of the following areas: · System Administration Or System Engineering · Networking and Security · Database Administration · Big Data tools & technologies · Deployment (DevOps tools and technologies) · Programming/development skills · Storage & Content Delivery Network PREFERRED QUALIFICATIONS • Knowledge of internet fundamentals and cloud computing concepts • Familiarity with DevOps, Database, Storage, or Big Data concepts • Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
