Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
Key responsibilities include:
Answering calls from clients
Making calls to clients to book appointments
Responding to enquiries, booking appointments, and requesting client documentation
Front of office integral role, greeting clients in the office
Collection and distribution of mail
Assist with projects to improve our operational efficiencies
Data entry of client information into specialised industry software
Preparation of loan applications including servicing calculators and ordering property valuations
Track the status of loan applications by contacting lenders for regular status updates and contacting clients to keep them updated on their application progress
Provide general administration support to the director
General office tasks including compliance scanning, purchasing, and filing
The skills and attributes required to fulfil this role:
Outstanding customer service skills, exceptional phone manner and a positive attitude
Professional telephone manner and articulate communication skills (both written and verbal)
Strong organisational and time management skills
Ability to prioritise workflow and be self-motivated with minimal direction
Have the ability to multitask and work to deadlines
Competent in the use of Word, Excel, and Microsoft Outlook
Ability to effectively compose emails professionally
Excellent attention to detail, problem-solving abilities, and organisation skills
Desire to grow and consolidate your position as a valuable team member
