Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 5-8 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Accountabilities
Driven by customer success this role will enable customers to achieve their desired outcomes and increase the value they get from the platform
Entrepreneurial and commercial with the ability to recognise an opportunity for commercial growth, and how to implement efficiencies that improve outcomes for Prospection as well as our customers
Thrive within a collaborative team environment, empowering the people around to strive for a higher achievement, by melding your problem-solving energy with the talents and expertise of product managers, delivery consultants, content creators and client-facing teams.
Gets stuff done! – resourceful, decisive, and quick to respond when called into action
Passionate about tech solutions that can really help people – and want to help our team achieve that
Highly organized, detail-oriented – an outstanding strategic thinker with a customer-centric mentality
Comfortable working in an ambiguous environment where there is frequent change and competing priorities
Essential Criteria
5 years demonstrated leadership and customer service management and experience in successfully engaging with customers, large analytics and/or healthcare program management
Extensive understanding of data analytics and translating it into actionable insights for customers
Proficiency with SQL, AWS Stack, Data Modelling (Kimbal & 3NF), R, Microsoft Suite
Experience in a high growth, highly scaled SaaS environment
Strong sense of ownership and accountability for program success, working with users to formulate system requirements, develop system plans and documentation, review and evaluate existing and new systems, and design and modify systems to meet users’ needs
Exceptional communicator, who can write, present and effectively adjust messages to meet specific audience needs
Excellent project management skills, using Agile techniques applied in a customer service environment
Proven experience in cross-functional settings, with an ability to liaise between technical staff as well as business stakeholders and can influence and execute across groups
Ability to communicate complex concepts clearly and persuasively across different channels and to varying audiences
Analyse large amounts of data quickly, recognize complex patterns and anomalies, and make informed decisions about next steps. You also know how to impart this ability to your team.
Translate and communicate complex data concepts to non-technical end users
Ability to identify, triage and solve data management issues and inquiries
Think clearly, analyse quantitatively, problem solve and prioritize
Manage, train and grow a team that understands your strategy, is happy to execute it and knows that you are there to make them successful
