Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Main tasks:
Assessing business practices and implementation of IT solutions that will improve business performance and productivity
Working with users to formulate and document business requirements
Developing documentation, training materials and guides
Monitoring and maintaining client information systems, the use of Email/Exchange, the KWY website and upgrading and installation of new hardware and software
Providing IT onboarding services to new staff, including IT training and support as needed
General support/troubleshooting for PC and business software systems as needed
Undertaking administration and record keeping; stakeholder engagement; and reporting functions
Actively contributing to our organisational culture
Other ad hoc duties as needed, including help desk support, event participation and team project initiatives
Required/Relevant Qualifications & Work Experience:
Relevant bachelor’s degree, and at least a minimum of 3 years of relevant experience
Required/Relevant Skills & Knowledge:
Detailed understanding of incident and problem management
Strong knowledge of Microsoft desktop operating systems
Experience with SQL Server, ODBC, database reporting
Knowledge of Windows Server Services, Active Directory, DHCP & DNS
Familiarity with Business Continuity and Disaster Recovery concepts and practices and website development
Understanding of cyber-security risks, threats, and controls
Managed Networks
Experience with Microsoft corporative solutions
