Educational requirements: Diploma or trade qualification
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: unacceptable
About the Role
As a Front Office Clerk, you are responsible for providing administrative support and assistance to patients and their families upon their arrival at the hospital. You will also assist the reception, administration and clinical teams by coordinating the necessary clerical requirements for patients’ admission to discharge.
Responsibilities of this job include:
All administrative tasks related to patients at pre-admission, admission and discharge
Accurate patient health fund eligibility checks and correct receipt of payment
Managing incoming and outgoing calls to the front desk.
Provide timely and accurate information to queries by patients, visitors, staff and departments.
Work alongside medical staff, colleagues, patients and visitors to ensure a smooth hospital experience for patients.
Compilation and management of patient admission papers and clinical notes.
Visitor management
About You
Essential to this role is previous administrative experience, ideally but not necessarily within the health care industry. You will have the proven ability to work well under pressure and effectively prioritise your task list day-to-day. Strong customer service and relationship development skills will be key as you will be regularly interacting with patients, staff and hospital stakeholders in the course of your duties.
You will also bring,
Enthusiastic and a positive “can do” attitude
Strong verbal communication skills
Willingness to learn new things and contribute effectively to a team environment
Strong computer and typing skills (experience in Meditech and Microsoft Office highly desirable)
Any certificates in Medical Administration or Medical Terminology will be highly regarded.
Experience in processing Health Fund Documentation will also be highly regarded.
Requirements
Everyone who joins:
Must be vaccinated against Covid-19, including a third dose if required under State health orders
Must provide a National Police check conducted within the previous 12 months
According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases
