Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Reporting into the Head of IT & Technology, you will be responsible for:
Systems Administration of the MJ Bale ERP – AP21 and other Business systems including TRS (BI), Omneo (CX).
Understanding of Ecomm Systems and integrations to assist in project work.
Understanding of IT Infrastructure to inform support of other systems.
Supporting users of the ERP system including troubleshooting, system functions, escalation of issues with vendors, reporting and training.
Continuous enhancement and improvement of business process and workflows connected with the use of the ERP system across all functional areas.
Enhance existing documentation on system architecture and configurations.
Gather and analyse business requirements and expectations prior to commencement of projects (& deliver detailed documentation on findings).
Manage day to day Level 1 and Level 2 System Queries with particular regards to AP21, TRS, Omneo and excel based processing.
Able to support Digital and EComm system queries where required.
The ideal candidate will have:
Proven experience similar role. (Min. 3-5 Years).
Relevant tertiary qualifications (Project Management Training an advantage).
Experience with ERP systems essential.
Experience with AP21 ERP and Retail environments an advantage.
Experience in End to End technical software implementation. Including scoping, Project Management, System integration testing, UAT, Training Documentation.
Ability to navigate and resolve issues identified during project duration.
Clear understanding of eComm and Retail business and supporting systems.
Ability to effectively priorities and escalate customer concerns and opportunities.
The ability to communicate technical concepts clearly and effectively to business users and projects stallholders.
Excellent organizational and communication skills.
based at our Support Office in Alexandria, we offer a fast paced, open, and friendly culture, fantastic benefits, and a competitive salary.
