Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
The IT Help Desk Administrator will be responsible for the completion of all help desk requests, ensure all incidents, problems and requests are resolved in timely manner. Provide internal IT Help Desk and system support in a Desktop and Mobile environment to all UMS users, over the phone, Internet (remote desktop) or in person to solve their computing and technical requirements and problems in a timely manner.
Key responsibilities for this role include:
Provide first contact and support for incoming requests to the IT Help Desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues
Build rapport and elicit problem details from IT Help Desk customers.
Reinforce SLAs to manage end-user expectations
Provide suggestions for continual improvement
Use remote tools and diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software and hardware used and supported by the organization
Perform preventative maintenance, including patching/updating of software, utilities, drivers and operating systems, cleaning of workstations, printers, and peripherals
Essential requirements for the role include the following:
Certifications in Microsoft products, A Certification highly desirable.
Knowledge of computer and mobile device hardware.
Experience with desktop and mobile device support.
Working knowledge of a range of diagnostic utilities.
We can offer you:
A competitive hourly rate and great staff benefits
A work-life balance so you can spend time with the people you care about
The chance to work with a great, fun team
The opportunity to work for a successful, stable company
