Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Purpose of the Position:
Manage a structured process, which enables a consistent approach to the logging, assessment, approval and review of system/software changes to ensure minimal service disruption and a positive customer experience
Key Accountabilities:
Manage change activity to ensure minimal impact to the customer and business through the use of effective change control policies, processes and standards
Contribute to the development, review and maintenance of policies, procedures, guidelines and related documentation to support change, and ensure efficient and effective processes to minimise the impact of planned changes. Run Change advisory board meetings.
Ensure change control policies, processes, and standards are complied with and all parties understand the requirements of the policies and processes
Convene meetings, coordinate working groups, committees and consultations to facilitate exchange of information and prioritise change activities to optimise service delivery and minimise service interruptions
Develop and maintain effective working relationships with team members, stakeholders and clients to meet defined business needs
Maintain an understanding of the organisation, challenges and objectives to ensure agreed changes are effectively implemented
Maintain and support services including the coordination of Business systems for after-hours requests to ensure optimal service delivery
Experience & Knowledge:
At least 5 years' experience in formulating and implementing change management strategies, ideally within rapidly developing environment.
Experience in organisational change readiness assessment and stakeholder engagement
Strong experience with change impact assessments
Highly developed written and verbal communication and interpersonal skills.
ITIL certification preferred
SIAM proficiency or experience preferred
