Educational requirements: Diploma or trade qualification
English requirements: Proficient English
Requirements for skilled employment experience for years: 0-1 year
Accept remote work: unacceptable
Key Responsibilities
Provide first and second-level technical support to customers (onsite and remote)
Diagnose and resolve hardware, software, and basic network issues in a timely manner
Install, configure, and maintain computers, mobile devices, printers, and peripherals
Perform mobile phone repairs (screen replacement, battery, basic troubleshooting)
Support operating systems including Windows and macOS
Assist with system upgrades, patches, and routine maintenance
Maintain user accounts, permissions, and access controls
Set up and support email systems, cloud services (e.g. Microsoft 365)
Provide basic network support (LAN/Wi-Fi troubleshooting, connectivity issues)
Maintain accurate records of IT support requests (ticketing systems)
Monitor IT systems performance and report issues proactively
Ensure compliance with IT security policies and data protection procedures
Assist with IT asset management and inventory control
Handle parcel services (receiving, scanning, sorting, dispatching)
Maintain a clean and organised workspace
Qualifications & Requirements
Minimum Diploma qualification in
Information Technology
Computer Science
or a related field
At least 1–2 years of relevant ICT support experience
Strong knowledge of computer hardware and troubleshooting
Experience in computer repair and mobile phone repair
Familiarity with Microsoft 365, Windows OS, and macOS
Basic understanding of networking (TCP/IP, routers, switches)
Experience with helpdesk / ticketing systems preferred
Strong problem-solving skills and attention to detail
Good communication skills and ability to support non-technical users
Reliable and able to work in a fast-paced environment
