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IT Helpdesk Analyst - NSW $55,000.00 - $75,000.00 Collect Apply
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IT Helpdesk Analyst - NSW

Annual Salary $55,000.00 - $75,000.00

Professionals - ICT Network and Support Professionals

NSW - Sydney (Post code: 2000)

Recruiting numbers: 1

Expiration date: 06-Jan-2026

Full Time
09-Dec-2025 update visited:
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Job requirements

Educational requirements: Bachelor

English requirements: Competent English

Requirements for skilled employment experience for years: 3-5 years

Required residence status: Temporary visa, Permanent resident, Citizen

Accept remote work: unacceptable

About the role: To provide support, maintain and develop customer service for local and remote users of the Randstad network. Assist with the day to day running of the IT helpdesk delivery team and deliver continued improvements in customer support and service. Responsibilities: The main accountability areas for this position are: Incident management Conduct On-call Incident Management Responsible for the incident management process. Maintain and/or implement the company systems in accordance with business requirements. Ensure that all system design changes are documented in accordance with the companies change control procedure. Assist with all aspects of IT related project management. Work with and support other IT functions. Regularly review processes and ensure alignment with business need and practice. Provide system support as required by the business. Review and enhance system performance and establish system interfaces utilising standard software tools. Positively represent the IT Department in all aspects of application management, build and maintain a positive profile for the company’s applications throughout the entire organisation. Ensure all IT documentation is up to date. Manage customer expectations and service levels ensuring the IT Service Desk Team Leader is informed of any breaches or escalations. Assist with the role out of upgraded equipment which may include travelling to other branches to remove and replace old equipment which includes lifting and manual handling. Conduct: Communicate professionally and appropriately at all times with all company stakeholders and external suppliers. Ensure that all interested parties are always kept informed regarding all aspects of development, implementation and fault resolution appropriate to your role. Establish business relationships and liaise with all company stakeholders. Manage relationships and adhere to the company’s agreements with all third party suppliers. Manage and own all issues, problems and technical faults within the roles responsibility through to full resolution within the minimum timescales possible. Initiate any relevant escalation procedures in accordance with third party supplier agreements. To project a professional image in all aspects of personal presentation and telephone manner. On-call: There is a rotating on-call roster and it is anticipated that the Helpdesk Analyst will be required to be on-call after business hours that includes weekends and public holidays. About you: Minimum of 5 years experience required Solid technical background Maintaining positive relationships with internal and external stakeholders Experience supporting Windows, Citrix and cloud environments Excellent customer service
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Last online time: 19-Jan-2024 11:28
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  • VIC
  • 6-10
  • 0-1 Million
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