Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed. Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution. Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure minimal disruption to the client’s day-to-day business operations. Monitor performance levels and capacity of supported applications and assist in proper capacity planning and management. Identify recurring issues and initiate problem management. Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks. Test new software versions and patches for release suitability and problem resolution. Maintain detailed, accurate technical documentation and operational procedures for supported solutions. Assist with project delivery to ensure projects deliver to the stated business benefits. Facilitate operational handover. Assist with on-boarding of new clients into Managed Services support. Mentor L1/L2 Engineers offering technical expertise / guidance. Operate within Security and Compliance frameworks.
What will make you a good fit for the role? Technical Stack and Core Technologies Hypervisor: Vmware – vSphere, ESXi Server Infrastructure: Experience in at least one of the following DellEMC, HP, Cisco UCS Operating System: Windows Server and/or Linux Hyperconverged Infrastructure: Nutanix/VxRail Storage: NetApp, DellEMC, vSANs Site Recovery Manager / Vmware cloud foundation vRealize Operations / Automation Desirable: scripting: Powershell, Bash, Python and Vmware NSX
