Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: unacceptable
Main accountabilities
Duties in addition to Flight Clerk include all lower grades.
Process documentation at freight acceptance and delivery, create invoices and reconcile banking ensuring that all applicable charges are collected.
Complete AVI check sheets and process.
Maintain professional relationships with customers.
Assisting customers with enquiries and resolving customer complaints.
Act as relief Team Leader/Supervisor when necessary,
Ensure that productivity and performance criteria are met in the designated area of responsibility, including completion of regular performance assessment reports.
Ascertain daily work schedules and allocate specific tasks to meet daily work objectives in a designated group.
Carry out various administrative and reporting duties, including the operation of communication and computer aides.
Responsible for the control, supervision and training of designated staff in accordance with established procedures by means of personal instruction and demonstration.
Be responsible for ensuring employees in a designated group monitor and check the serviceability of equipment used.
Ensure adherence to airline procedures including customs, quarantine and airport requirements.
Complete all documentation, administration and system input relating to Exports and Imports.
Perform dangerous goods inspections.
Perform bond checks.
Control ULD’s including compiling record and processing messaging to airline customers.
Qualifications and Experience
Strong Cargo system and Microsoft Office Suite skills.
Demonstrated customer service experience.
Excellent communication skills, both verbal and written.
Be willing and able to work shift work.
Possess a detailed knowledge of company policy and procedure.
Excellent organisational and time management skills.
Demonstrated leadership and decision-making skills necessary to efficiently meet performance requirements in a changing work environment.
High level attention to detail and numerical ability.
Working knowledge of operating procedures, requirements and systems.
Dangerous Goods awareness and handling requirements.
Security awareness.
Hold and maintain valid Cat 2 ADA.
Hold and maintain valid state drivers licence.
Hold and maintain valid ASIC.
