Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Role Responsibilities: • Act as the routine contact point, receiving and handling request for support via the helpdesk and ticketing systems. • Manage AWS and on premise environments for customers and internal use. • Manage cloud based applications for customers such as O365, Azure, Trend Micro, Datto, Bitwarden etc. • Monitor and maintain networking and security systems to troubleshoot, identify and resolve urgent issues and enhance the design and deployment for continuous improvement. • Respond to a broad range of services request for support by providing information to fulfill request or enable resolution • Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. • Deploy new applications, databases and networking in line with complex systems design and architecture specifications from the team. • Contribute to the design of networking and security best practice for new and current customer environments. • Assist with the deployment of new and updated software packages to application solutions • Contribute to the creation and maintenance of support documentation including network diagrams. • Identify and resolve issues with Applications by triaging logs and escalate to a senior team member, application specialist or vendor.
Key Skills: • Experience with AWS Core Services including VPC, EC2, S3, Route 53, CloudFormation, Application Load balancers, CloudWatch, CloudTrail • Experience in implementing and managing cloud and on-premise networking and security • Deploying new AWS Cloud workloads. • Experience with managing backups such as Veeam, Archiware P5 • Experience with managing DNS both internally and publicly. • Experience with terminating SSL certificate for a variety of resources, webservers, load balancers • Experience with identity management Azure Active Directory, Enterprise Application and SSO configuration • Experience managing and deploying Office 365 services, users, security, SharePoint, exchange, teams, directory sync • Experience setting up workstations both Mac and Windows • Experience with RMM platform • Experience managing, Linux, Mac, and Windows servers. • Experience managing licensing, AV, backup, M365, Application license • Experience with managing firewalls, Access points, VPN and ISP connection. • Experience onboarding and offboarding staff members both internally and external users • Experience with LAMP stack ( Linux, Apache, MYSQL and PHP ) • Articulate in explanation and accurate in configuration • A Team player focussed on positive contribution to improvement • A Pragmatic, Inclusive & Practical approach to Problem Solving and Communication • A passion for technology and the way it can enhance our lives • The ability to respond and plan an upgrade to support a customer’s delivered solution.
Education and Experience: The successful candidate will have the following: • level of skill commensurate with a bachelor degree or higher qualification • 5 years + experience in the IT Industry Preferable certifications : • AWS Associate or better • Azure / Microsoft certifications
Benefits: Creative Folks IT is celebrating its 21st year in 2022 and the benefits you will experience include a culture of camaraderie and challenging the status quo. As technologists we want everyone, regardless of ability to experience technology as we do, the way it empowers and entertains us. Our culture is an always learning one where we trust out instincts and your colleagues have got your back. Our skills are diverse and shared and nothing is ever a failure just a lesson learnt and shared. Our environment is bright and modern and our office is based in North Sydney at the heart of the technology and creative hub. We have an activity-based working environment.
