Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
POSITION SUMMARY:
As our IT specialist, it is your job to take ownership of all the IT groundwork support. You will assist the Information Technology team with all aspects of technical support and be the office ‘go-to’ person for IT needs. This includes, but not limited to user support, computer setup, maintenance and service, assisting with networking maintenance and all other important technology needs we have here at SafetyCulture.
Responsibilities Support all groundwork IT tasks across our Australian office Manage our Jira ticketing system Provide a high level of customer service while supporting staff in a fast-paced environment Maintain support history by recording all requests in Global IT and Facilities Support Desk; analyse and present support data to proactively identify improvement opportunities IT Assist in preparing and deploying MacBooks and PC's for staff, including imaging and re-deployment Provide on-site technical support at events, including team stand-ups, product demos and internal or external events Document and update technology related procedures
Essential Skills Windows and Mac OS experience Experience with Kandji and Microsoft Intune (Apple/Windows MDM), or willingness to learn this software Self-starting attitude, resourcefulness and professionalism Strong ability to identify, analyse and solve problems Able to demonstrate SafetyCulture values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action)
Desirable Skills Okta SSO and provisioning experience Google Suite Admin Experience troubleshooting Windows 10, Office 365 and performing SaaS tool admin
More than a Job! Equity with high growth potential, and a competitive salary; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
