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IT Support Engineer

Annual Salary Negotiable

Professionals - Business and Systems Analysts, and Programmers

QLD - Brisbane (Post code: 4000)

Recruiting numbers: 1

Expiration date: 06-Jan-2026

Full Time
09-Dec-2025 update visited:
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Job requirements

Educational requirements: Bachelor

English requirements: Competent English

Requirements for skilled employment experience for years: 3-5 years

Required residence status: Temporary visa, Permanent resident, Citizen

Accept remote work: unacceptable

Role Summary: We are looking for experienced software support engineers (Level 2 and Level 3) to work in a customer facing development and support environment consisting of productive agile teams, a highly automated tool chain, and a modern technology base. Essential skills: Understanding of SLAs and their impact Willingness to engage with development teams to identify and resolve problems Previous experience with Change Management processes Demonstrated high level of customer service skills Ability to work under pressure Level 2 Ability to understand Unix shell scripts and determine their purpose Ability to identify basic corrections required to a shell script to achieve the planned outcome Intermediate understanding of networking concepts and their influence on software applications Ability to perform basic networking troubleshooting and reporting of faults found Ability to create basic SQL scripts and to interpret and understand existing mid to complex level SQL scripts Ability to perform troubleshooting at multiple levels of a system and creation of a consolidated findings report for escalation to next level support engineers Level 3 All of level 2 plus: Solaris / Unix skills, including intermediate to advanced shell scripting Understanding of Database scripting (Oracle preferred) Understanding of software development processes Demonstrated ability to perform Network troubleshooting Understanding of software development lifecycle stages Java programmer capability / support engineer with demonstrated experience at enterprise level Ability to combine results and information from multiple sources (including log files, stack traces, events) to produce quality resolutions and support outcomes
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Last online time: 19-Jan-2024 11:28
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Dimond Pony Trading Pty Ltd
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  • 0-1 Million
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