Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
The Enterprise Support Engineer is a part of our Server Support team, which is passionate about providing advanced support and product expertise to our largest customers.
More about you:
Are you passionate about collaborating with knowledgeable teams and about providing high-quality service to the world's largest customers? If so, this role could be perfect for you. Become part of our distributed team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.
On your first day, we'll expect you to have:
A significant number of years in a support role, software services, and/or system administration for a large end-user community.
Deep understanding of operating systems (e.g. Linux, OS X, and/or Windows).
Understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.
Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.).
Experience with SQL databases and troubleshooting.
Experience in critical issue handling with multiple stakeholders from Systems Administrator to C-level executives.
Experience in working with enterprise customers.
Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English] over email, phone or screen-shares.
Participate in weekend and holiday rotation and/or on-call as required.
