Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team.
Advisory Services team members engage with enterprise organisations with some of the most complex challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their investment and unlock their ideal solution for team collaboration. you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
In this role you'll get to:
Co-create a long-term strategic engagement and adoption roadmap with the client to achieve their goals.
Help identify and promote opportunities for service and tool expansion within a client organisation.
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.
On your first day, we'll expect you to have:
Worked within SaaS companies in Enterprise customer-facing roles.
Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously.
Customer discovery/interview skills.
Identified and explained themes from customer data.
Worked on cross-team projects, engaging with Sales, Product, Support, and other teams.
Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting.
