Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Key responsibilities include:
• Act as initial contact for all internal and external customer technical support required for computing/mobile hardware and software, telephony, network, operating systems, printing and internet access problems
• Investigate user problems and identifies their source; determines possible resolutions; tests and implements solutions
• Administer end user workstation and support end user activities utilising TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
• Perform and/or oversee software and application installation and upgrades
• Installs, configures, images and maintains personal computers, Windows networks, file servers, network cabling and other related equipment, devices and systems; add or upgrades and configures disk drives, printers and related equipment
• Plan and implement network security, including maintaining firewalls, configuring VPN, managed host security, file permissions, file system integrity, and adding and deleting users
• Answer the help desk tickets, first level corrective action, problem escalation to second level when necessary (Manage, maintain and work tickets)
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties
• Prioritise and schedule problems. Escalate problem (when required) to management, vendor or MSP.
• Record, track and document the Help Desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
What you need:
• MCSE / MCSA
• AQF Associate Degree, Advanced Diploma or Diploma or 3 or more years of corporate helpdesk experience
• Ability to communicate technical information to non-technical people
• Excellent verbal and written communication skills
• Ability to learn and support new systems and applications
• Excellent problem solving and analysis skills
• Strong technical knowledge of PC's laptops, printers and peripheral hardware devices
• Ability to diagnose and resolve onsite and remote computing problems
• Strong working knowledge of Windows, Microsoft Office, communications software, virus protection and diagnostic software
• General knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP ./ IP, UPD and how they function in a network environment
• Experience with PABX systems
• Experience with MDM software
• Experience with Apple products / software
• Strong client engagement skills
• Experience with network support in a corporate environment preferred
All candidates must have the ability to supply a recent National Police Clearance (less than 6-months old) and Right to Work documentation as part of the application process.
