Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Permanent resident, Citizen
Accept remote work: Accept during COVID-19 restrictions only
Located in Melbourne's CBD, this property is conveniently located close to bus and train locations. The role includes working weekdays, weekend and public holidays if required.
Reporting to the Front Office Manager, you will be responsible for demonstrating friendly, personalised customer service in responding to accommodation enquiries from corporate and leisure guests, promoting the business to generate and close sales, processing reservations, communicating sales leads to the Business Development Manager, and ensuring the smooth running of the reception desk.
The ideal candidate will demonstrate passion for customer service, a superb telephone manner, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail, and high standards of personal presentation.
Previous experience in front office / reception in a hotel environment is essential, experience with RMS property management systems would be very highly regarded, as would qualifications in hospitality, travel or tourism.
To be considered to join our team, please click on the link "Apply for this job" and attach your CV and letter of application directed to the General Manager.
Applicants must have entitlements to work full time in Australia.
Applicants MUST be available on a rotating roster, night audit, onsite manager, working both morning and evening shifts, on the weekend/public holiday.
